Standard Shipping Orders received by Picnic Life are shipped within 48 hours. Ground shipments are made by UPS*. Ground shipments usually take 3-5 business days to reach their destination. UPS shipping charges are calculated before you check out. There will be no additional charges after you check out.

We don’t like to do this, but……….A $5.00 handling fee will be added to orders less than $35.00. If your purchase is less than $35.00 consider increasing the quantity or adding another item. You will save that $5.00 if you do.

*PicnicLife cusomers will be charged the current UPS shipping rates as figured by the UPS Real Time Pro. However we allow the manufacturer the option to also use FedEX ground shipping at their discretion.

Damaged Shipments

Any damage incurred during shipping must be claimed with the carrier. Be sure to verify that you received all boxes, packages, etc., listed on the shipping manifest and that these boxes do not show any external damage. If boxes appear to be damaged you should either refuse the shipment or make a note on the freight bill as to the damage. If for some reason you didn't have the opportunity to note the damage at the time of receipt, you should call the carrier as soon as possible to file a damage claim with them.

If you need assistance e-mail us at mailto:returns@picniclife.com A customer service representative will help guide you through this process.

Returning Products

PicnicLife products may be returned for any reason within 30 days of the purchase date. Prior to returning any product you must first contact PicnicLife at returns@PicnicLife.com to receive a Returns Good Authorization (RGA) number. No returns will be accepted without prior authorization. Once you have received the RGA number, re-package the product in the original packing materials, and ship it pre-paid to the manufacturer. A replacement product will then be sent or the purchase price of the product will be credited, depending on your request. Shipping charges can not be refunded.